Progen 9416 HG, 16-inch, 2650W Electric Chain Saw with Automatic Oiler System for Farm, Garden, Woodcutting (4800Rpm, 405mm)

Dear Valued Customer,
Thank you for choosing our products and placing your trust in our brand. We appreciate your continued support. We are writing to inform you about a recent update to our return policy that will come into effect starting from [date].To ensure a smooth and efficient returns process and to serve you better, we kindly request that all customers provide a video recording of the product unboxing when initiating a return. This video will help us understand the condition of the item upon receipt and expedite the return process Please note that without the unboxing video, we may not be able to accept your return request. It is essential that the video clearly shows the unopened packaging, the product's condition, and any visible defects or damage. This requirement is in line with our commitment to quality assurance and to protect both our customers and our business from any potential misuse. We understand that this additional step may seem inconvenient, but it will ultimately benefit both parties by facilitating a faster resolution to any issues you may encounter. We appreciate your cooperation and understanding in this matter. Here are a few guidelines to follow when recording the unboxing video:

1. Begin the video by showing the exterior of the package, highlighting any signs of damage or mishandling during transit.
2. Slowly and carefully open the packaging, ensuring that the product and its accessories are clearly visible.
3. Examine the product for any visible defects or damage, and if present, please capture them on video.
4. If possible, briefly demonstrate the product's functionality to ensure it is in working order.
5. Finally, please save the video and attach it to your return request, along with any additional relevant information.

Please be assured that the unboxing video will be treated with the utmost confidentiality and will only be used for return-related purposes.
If you have any questions or concerns regarding this new requirement, please do not hesitate to contact our customer support team. We are here to assist you throughout the process and ensure a satisfactory resolution. Thank you for your understanding and cooperation. We value your patronage and remain committed to providing you with exceptional products and service.